frequently asked questions.
Q: How early should I arrive for my spa service?
A: We suggest arriving at least 15 minutes prior to your scheduled appointment. Late arrivals may not receive an extension of scheduled treatment time, as we would not want to inconvenience other scheduled guests.
Q: Do I need to tip my spa therapists?
A: Tips are not included in the price of any service, massage or treatment. We leave the amount of a tip to your discretion based upon the level of service you received. As a guideline we suggest 15% for good service and 20% for excellent service. Tips can be included on any check or credit card payment or pre-paid on any gift card or gift certificate.
Q: Who should I tell if I have a physical, medical or allergy concern?
A: When you check-in at the front desk you will be given a brief health history questionnaire to complete that will assist your therapist in providing the best possible experience and to assure your maximum safety and comfort. We strongly encourage you to share any prior or current health issues that may affect you visit.
Q: How early should I arrive for my spa service?
A: We suggest arriving at least 15 minutes prior to your scheduled appointment. Late arrivals may not receive an extension of scheduled treatment time, as we would not want to inconvenience other scheduled guests.
Q: May I use my cell phone while in the salon?
A: We kindly ask that as a courtesy to other guests and staff that all cell phones and pages be turned off and not used during your visit. Should you need to make a call we ask the you do so outside or ask to use one of our phone lines at the front desk. We appreciate your understanding in making a relaxing atmosphere.
Q: I would like to give an Urban Edge Gift Card. What do you suggest?
A: Urban Edge gift cards are the perfect gift for an anniversary, wedding, birthday, holiday or thank-you. Gift Cards are available to purchase in any amount and are good for any services and products. We also offer paper gift certificates that are for perfect for giving a specific service. Gift cards and gift certificates never expire. Gratuties can not be given using a gift card or gift certificate. No refunds are given on gift cards or gift certificats.
Q: I received an Urban Edge gift certificate as a door price or raffel for a specific service. May I use it for a different service or products?
A: Generally these types of gift certificates are donated by Urban Edge to help a local organization with a fund raiser. In this case the gift certificate can only be used for the specific service listed on the gift certificate.
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